Terms and Conditions

Welcome to Tengafy. By accessing or using our platform, you agree to comply with and be bound by the following Terms and Conditions.

1. Acceptance of Terms

By creating an account or using Tengafy, you agree to these Terms. If you do not agree, you must not use the platform.

2. User Accounts

• Users must provide accurate and complete information.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activities that occur under your account.

3. Platform Roles

Tengafy supports multiple user roles:

• Customers: Purchase products
• Vendors: Sell products
• Affiliates: Promote products and earn commissions
• Delivery Agents: Deliver orders

Each role must comply with its respective responsibilities.

4. Vendor Responsibilities

Vendors agree to:

• Provide accurate product information
• Maintain product availability and pricing
• Fulfill orders promptly
• Deliver products as described

Tengafy is not responsible for vendor misconduct but may take action against violating vendors.

5. Affiliate Program

• Affiliates must pay the required subscription fee.
• Commissions are earned based on valid purchases through referral links.
• Fraudulent or misleading promotions are prohibited.

6. Orders and Payments

• All orders must be paid according to the provided payment methods.
• Orders may require admin verification before processing.
• Tengafy is not responsible for delays caused by incorrect payment submissions.

7. Wallet and Withdrawals

• Users may earn funds through sales, commissions, or transfers.
• Withdrawal requests are subject to admin approval.
• A withdrawal fee may apply.
• Users must complete KYC verification before withdrawing funds.

8. Delivery

• Delivery agents are assigned based on vendor selection and location.
• Delivery timelines may vary depending on location and availability.
• Tengafy is not liable for delays caused by delivery agents.

9. KYC Verification

• Users may be required to submit identity verification.
• Duplicate or fraudulent submissions will result in account restrictions.
• Tengafy reserves the right to approve or reject KYC applications.

10. Prohibited Activities

Users must not:

• Engage in fraudulent transactions
• Provide false information
• Abuse the referral system
• Attempt to hack or disrupt the platform

Violations may result in account suspension or termination.

11. Platform Fees

Tengafy may charge:

• Affiliate subscription fees
• Withdrawal processing fees
• Transaction or service fees (if applicable)

12. Limitation of Liability

Tengafy provides the platform "as is" and is not liable for:

• Vendor product issues
• Delivery delays
• Losses resulting from user actions

13. Account Suspension

Tengafy reserves the right to suspend or terminate accounts that violate these terms without prior notice.

14. Changes to Terms

We may update these Terms and Conditions at any time. Continued use of the platform means you accept the updated terms.

15. Contact Information